Coronavirus (Covid-19) operational policy from Pedal MTB.
In view of the recent announcement by UK Government, regarding public gatherings, precautionary measures and “social distancing” to slow the spread of The Coronavirus that leads to the illness “Covid-19” Below is a statement on how Pedal MTB will proceed with the information we have.
For now, our scheduled courses will go ahead.
Having taken and understood the advice on maximum numbers of recommended participants, realistic precautionary measures and our own ethical approach to the current situation regarding Covid-19. The risk of these courses contributing to the ongoing spread of the virus are minimal if precautions are taken. Precautions we are taking and would like our clients to observe are as follows.
• We will not shake hands on arrival or departure. Even with gloves and PPE.
• Some learning requires physical interactions. We will look to minimise or eliminate these interactions wherever possible.
• All Pedal MTB online orders are followed up with an information pack about the day. Within this pack is a link to our online rider information form, we ask all customers to complete this form online. This will remove the need to hand over pens and paper between customers and staff.
• Your instructor will carry hand sanitiser and anti-bacterial spray should you need to use it.
Our courses have a very small likelihood of making a contribution to the spreading of Covid-19. There are a maximum of 6 – 8 people on each course plus your instructor. However, or courses can be physically demanding, perhaps resulting in heavy breathing, coughing, increased saliva as well as exposure to pollen and environmental factors that can cause sneezing.
Specific to our “Kids Camp” products.
For now, Kids Camps will go ahead. Any decision on Kids Camp schedules will be announced via our Facebook page and via email to individual customers. Any decision will be based on the best information we have specific to the types of gatherings, age groups and associated risks involved.
As per our T&C’s, in the event of the cancellation of Kids Camp, customers will be offered a future slot in Summer, or next Easter.
Alternatively a credit note for or towards a Pedal MTB product of the original purchase price will be issued.
You can help too.
Importantly, if you are suffering from the common symptoms of Covid-19 please do not attend the courses. You can find common symptoms here: https://www.nhs.uk/conditions/coronavirus-covid-19/ Arriving at a course with even a suspicion of symptoms is grossly irresponsible and may expose other, vulnerable individuals to infection.
Our cancellation and refund policy remains unchanged. You can view our T&C’s here.
Please get in touch if you have any questions regarding the above. We wish everyone well in whatever challenges they face in what is becoming an increasingly difficult time for us all. We thank you for your patience and understanding.
The Pedal MTB team.